In the event that you wish to return any items purchased from the Vintage Dress Boutique for refund or exchange, you must inform us of your intention to return by email within 7 working days of receipt of the item/s. Please send emails to
As soon as we receive your request for a return we will issue you with a Return Authorization Code. This code must be displayed on the outside of the packaging. PLEASE NOTE THAT ANY UNAUTHORIZED RETURNED PACKAGES CANNOT BE PROCESSED AND SHALL BE RETURNED TO SENDER.
If you wish to exchange your gown for another size please consider your current item size carefully. If your gown is too big you may wish to have the gown altered by a reputable seamstress in order to obtain a perfect fit. If the gown is only a little snug, please remember that evening gowns and dresses are supposed to fit more snugly than normal everyday clothing.
The Vintage Dress Boutique can only accept returned items if they are received in original condition, with any original tags attached, complete with all original packaging and with a Returns Authorization Code displayed on the outside of the packaging.
We recommend using an insured and traceable method of delivery such as Royal Mail Special Delivery, as we cannot be held responsible for goods lost in transit to us. You are responsible for the cost of returning any items to us.
On receipt of the item/s we will refund you via the original method of payment. If you wish to exchange your item/s you will be charged for any difference in value and will be responsible for the cost to deliver the new item.
You must return any items in a saleable condition, for example, with tags (where applicable), with original packaging, and items must not have been worn by you, with no new traces of make-up or deodorant, any items returned with odours such as smoke, perfume or body odours, or with alterations and so on will be repackaged and returned to sender and no refund or exchange will be processed.
If you have any questions about our Return & Refund Policy please Contact Us.
The refund will be processed once your goods are received by us and have been inspected. Please note that it may take 2-5 working days for the refund to show in your account or a specific period of time stipulated by your bank/credit card provider.
Special Offer Returns
If you return a single item bought as part of a multi-buy discount offer you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
Your Statutory Rights
Your UK statutory rights are not affected by our Return & Refunds Policy.
Returns
